Terms of Service

1. Eligibility

You must be at least 13, or the higher minimum age required where you live. If you have not reached the age of legal majority, your parent or legal guardian must agree to these Terms and supervise your use. You must have the legal capacity and authority to enter this agreement. You may not use the Service where applicable law prohibits it.

2. Accounts and security

Provide accurate account information and keep it current. Protect your credentials and API keys. You are responsible for activity you authorize and for misuse caused by your failure to protect your account, to the extent permitted by law. Notify support@ronana.ai promptly of suspected unauthorized access. Do not share access to evade plan limits or allow a banned person to use the Service.

3. Acceptable use

You must not request, upload, create, possess through the Service, publish, or distribute unlawful content. You must not use the Service, including private generations or API requests, for any of the following:

• Child sexual abuse material, sexual exploitation or sexualization of minors, or related solicitation or grooming. This includes synthetic, fictional, altered, and apparently underage depictions.
• Nonconsensual intimate imagery, sexual deepfakes of identifiable people without consent, sexual exploitation, or threats to publish intimate material.
• Violations of copyright, trademark, privacy, publicity, confidentiality, or other rights. Obtain all required permissions for a person’s likeness, voice, performance, or personal information.
• Fraud, deceptive impersonation, defamation, harassment, doxxing, threats, or unlawful discrimination.
• Promotion or facilitation of terrorism, unlawful violence, exploitation, self-harm, or illegal goods or services.
• Malware, unauthorized access, abuse of payment systems, or evasion of moderation, security, metering, rate limits, or account restrictions.
• Automated access outside tools or APIs we authorize, or resale of access to the Service without our written permission. This does not prohibit lawful sale or licensing of your Output under section 4.

A successful generation, an available model, or a missed moderation decision does not authorize prohibited conduct. You remain responsible for compliance. We may review, block, remove, preserve, or restrict content and accounts, subject to applicable law. We do not promise to detect every violation and do not endorse user content. We may make required reports and cooperate with lawful investigations as described in our Privacy Policy.

Report suspected violations to support@ronana.ai with a URL or other information that identifies the material. Do not attach or redistribute suspected child sexual abuse material. For copyright complaints, use our Copyright Policy. A depicted person or authorized representative can request removal of nonconsensual intimate imagery by providing identifying links, contact details, a physical or electronic signature, and a good-faith statement that publication was not authorized. We handle valid requests within applicable legal deadlines.

4. Your content, use rights, and promotion

Definitions. "User Content" includes prompts, reference media, uploads, and other material you submit. "Output" means material generated or edited through the Service at your request.

Your rights at every tier. You retain your rights in User Content. As between you and Ronana, you own Output to the extent ownership rights exist and can be transferred. We assign to you any rights we hold in your Output, subject to the licenses below. Every tier, including Free, permits personal and commercial use, editing, publication, sale, and licensing of Output. No Producer subscription is required for commercial use. These rights remain subject to applicable law, third-party rights, these Terms, and any model-specific restrictions disclosed before use.

Your responsibility. You are responsible for your prompts, uploads, generation requests, Output, and its use or distribution. You confirm that you have the rights, permissions, and consents needed to submit content, use Output, and grant the licenses in this section. Review Output before using or sharing it, obtain necessary releases, and make disclosures required by law. Do not submit content you cannot lawfully authorize us to process or, where applicable, promote.

Service license. You grant Ronana a worldwide, non-exclusive, royalty-free license to host, copy, process, transmit, and display User Content and Output to provide, maintain, and secure the Service. We may allow our service providers to exercise these rights for those purposes. This license lasts as needed for those purposes, subject to our Privacy Policy and legal retention duties.

Promotional license below Director. For Output created while your account is on Free, Starter, Extra, or Producer, and the prompts used to create it, you grant Ronana a worldwide, non-exclusive, royalty-free license to reproduce, display, distribute, publicly perform, crop, resize, excerpt, and adapt that material solely to demonstrate or promote Ronana and its Service. Examples include our website, example galleries, tutorials, social channels, and advertisements. We may use contractors and publishing platforms for those purposes. No payment or attribution is required. This is not a right to sell your content as standalone stock or to advertise unrelated products.

Director. Output created while your account has an active Director plan, and its prompts, are excluded from the promotional license unless you separately agree. The plan at creation controls. Upgrading does not revoke licenses already granted; downgrading does not make earlier excluded content eligible. The promotional license applies only to material created after you accept this version of the Terms and survives later cancellation or account closure, subject to applicable privacy rights. It permits retention of promotional copies. Reference uploads are excluded unless you separately agree, although their elements may appear in Output you authorize for promotion.

Privacy and limitations. Promotion does not authorize disclosure of your account email, billing details, credentials, or unrelated personal information. We do not use these licenses to train our own models. Mandatory privacy rights and any legally required consent still apply. Contact support@ronana.ai with a privacy objection or removal request.

No exclusivity or clearance guarantee. Output may be inaccurate, unsuitable, offensive, non-unique, or similar to another person’s work. AI-generated material may not qualify for copyright protection. We do not guarantee ownership, exclusivity, originality, legal clearance, or fitness for your intended use. Our permission cannot grant rights owned by someone else.

5. Credits, subscriptions, and refunds

Credit types. Credits are non-transferable and have no cash value, except where law requires otherwise. Subscription Credits are a monthly allowance that resets and expires without rollover. Annual plans receive monthly allowances, not an entire year of Credits at once. Purchased Credits do not expire with time, but can only be spent while you have an active subscription. If your subscription ends, they stay on your balance and become usable again when you resubscribe. Their use also requires an eligible account and compliance with these Terms.

Renewals and cancellation. Subscriptions are billed in advance and renew at the interval and price disclosed at purchase until cancelled. You authorize those recurring charges. Cancel through account settings before renewal. Cancellation normally takes effect at the end of the paid term, with access continuing until then unless suspended or terminated under section 13. Monthly and annual interval changes normally take effect at the current term’s end.

All sales are final. Except where applicable law requires otherwise or we expressly approve an exception, subscription charges, renewals, and Credit purchases are non-refundable. Unused Credits, dissatisfaction with Output, failure to use the Service, or suspension or termination for a Terms violation do not create a refund entitlement. Technical failures may result in a Credit restoration under the applicable generation policy; this is not a cash refund. Moderation rejections may still consume Credits where disclosed.

Billing errors and statutory rights. Contact support@ronana.ai promptly about an incorrect charge, preferably within 30 days. This request does not shorten any statutory deadline or restrict lawful payment disputes. Nothing in these Terms excludes mandatory withdrawal, cancellation, refund, or other consumer rights. Any legally required consent for immediate performance or loss of a withdrawal right must be obtained separately where required.

Exceptional annual refunds. Early cancellation does not create a right to a refund. If we expressly approve a discretionary early annual refund or conversion, each monthly allowance period already begun is charged at the full undiscounted monthly price for that plan. Only the positive remainder of the annual payment is eligible for return. There is no partial-month proration. Statutory refunds follow the applicable law instead.

Costs on discretionary refunds. Where lawful, an approved discretionary annual refund may deduct only the actual processing fee retained on the original payment, multiplied by the fraction of that payment being refunded. We disclose the deduction. You may instead elect purchased Credits for the eligible amount without that deduction. We do not deduct processing fees from mandatory statutory refunds.

API wallet. Funds added to the API wallet are a separate balance from Credits, shown in US dollars, and pay only for requests made through the API, not for use of the studio or connected MCP clients, which use Credits. Each amount you add expires 12 months after it is added, and spending draws on the amount that expires soonest first. Expired funds are not refundable. A request that fails is not charged. API wallet purchases are otherwise subject to the same final-sale terms as Credit purchases.

Changes. We may change plans, prices, or Credit costs prospectively, with reasonable notice where required. Changes do not alter completed generations or remove mandatory consumer rights.

6. Privacy and cookies

Our Privacy Policy describes processing, sharing, retention, and your rights, including promotional use under section 4. Our Cookies Policy describes cookies and similar technologies.

7. Third-party services

Third-party providers supply models, payments, storage, and other features. Availability and results may change. Any applicable model restrictions disclosed before use also apply. We do not guarantee third-party performance or assume responsibility for their acts to the extent permitted by law. This does not exclude duties that applicable law places on Ronana.

8. Ronana intellectual property

Ronana and its licensors retain rights in the Service, software, branding, and materials we supply, excluding your User Content and Output. We grant you limited, non-exclusive access to the Service subject to these Terms. Permission to use Output does not grant a right to use our trademarks, claim our endorsement, or resell access to the Service.

9. Copyright complaints

Our Copyright Policy explains infringement notices and counter-notifications. We may remove or disable access to disputed content and terminate repeat infringers in appropriate circumstances. Do not submit knowingly false claims.

10. Disclaimer of warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE AND OUTPUT ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, OR OTHER EXPRESS, IMPLIED, OR STATUTORY WARRANTIES. WE DO NOT GUARANTEE UNINTERRUPTED, SECURE, ERROR-FREE, ACCURATE, OR SATISFACTORY RESULTS. You are responsible for reviewing Output and keeping your own backups. These exclusions do not affect warranties or remedies that cannot lawfully be excluded.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RONANA AND ITS OPERATORS, OFFICERS, EMPLOYEES, AND CONTRACTORS ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE, DATA, OR GOODWILL ARISING FROM THE SERVICE, OUTPUT, OR THESE TERMS, UNDER ANY LEGAL THEORY, EVEN IF ADVISED OF THE POSSIBILITY.

OUR TOTAL AGGREGATE LIABILITY FOR CLAIMS ARISING FROM THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR USD 100. Nothing excludes liability for fraud, wilful misconduct, gross negligence, death or personal injury caused by negligence, or any other liability to the extent applicable law prohibits its exclusion or limitation.

12. Indemnification

To the extent permitted by law, you will defend, indemnify, and hold harmless Ronana and its operators, officers, employees, and contractors against third-party claims, damages, liabilities, and reasonable legal costs arising from your User Content, Output, use or distribution of content, breach of these Terms, or violation of law or another person’s rights.

We will notify you of a claim and reasonably cooperate at your expense. We may control the defense with counsel of our choice. You may not settle a claim that imposes an obligation or admission on us without our written consent. This clause does not require you to indemnify us for our own unlawful conduct or override mandatory consumer protections.

13. Suspension and termination

To the extent permitted by law, we may refuse service, restrict features, remove content, or suspend or terminate an account at any time in our discretion. Reasons may include a suspected Terms violation, unlawful content, fraud, security risk, nonpayment, provider requirements, or discontinuation of the Service. We may act immediately without prior notice where lawful, especially to prevent harm. We provide any notice, reasons, or review rights required by law. You must not evade a restriction by creating or using another account.

Suspension or termination for your violation does not entitle you to a refund for fees or unused Credits, except where law requires one. Termination does not erase amounts lawfully owed. Contact support@ronana.ai to request review of a restriction. You may close your account in account settings. Keep your own copies of content you wish to retain. Data retention follows our Privacy Policy.

Rights to Output already created, existing promotional licenses, payment obligations, disclaimers, liability limits, indemnification, and dispute provisions survive termination as applicable. A surviving license remains subject to mandatory privacy rights.

After account closure, we retain limited payment and dispute records: processor identifiers, amounts, dates, acceptance records, access IP addresses and dates, and aggregate usage counts. This transaction record contains no prompts, reference media, or Output. It is retained for up to 400 days, or longer where law or a pending claim requires. Promotional copies and legally required preservation are addressed separately in our Privacy Policy.

14. Changes to the Service or these Terms

We may modify or discontinue features and revise these Terms. We give reasonable advance notice of material changes by email or through the Service, except where urgent legal or security reasons require a shorter period. Changes apply from the stated effective date. Where required, we obtain renewed acceptance. We do not apply a new promotional license retroactively to earlier content without your agreement. If you disagree, stop using the Service and cancel renewal, without losing mandatory rights.

15. Governing law and disputes

These Terms are governed by United States law and New Mexico law, without conflict-of-law rules. Subject to mandatory consumer rights, disputes are subject to the exclusive jurisdiction of the state and federal courts located in New Mexico. Nothing deprives you of non-waivable protections or a right to bring proceedings in your home jurisdiction where applicable law provides it.

16. General provisions

These Terms and expressly incorporated policies form the agreement concerning the Service. If a provision is unenforceable, the remaining provisions continue to apply. Failure to enforce a provision is not a waiver. You may not assign this agreement without our written consent. We may assign it as part of a merger, acquisition, or transfer of the Service, subject to applicable law. No partnership, agency, or employment relationship is created.

The English text controls in the event of a translation conflict, except where applicable law requires otherwise. Mandatory consumer and privacy rights take priority over conflicting provisions.

17. Contact

Questions, account reviews, and reports: support@ronana.ai. Copyright notices: Copyright Policy.